Support
Talk to the PickleTrips team
The fastest way to reach us is email. Pick the category that fits so the right person sees it first — every option below opens a pre-addressed email to support@pickletrips.com.au.
We’re a small team and read everything; replies can take a few business days. For content or player problems, the in-app report buttons are the quickest route to our moderators.
Account help
Sign-in problems, phone verification, profile details or onboarding.
Email us →
Privacy request
Access, correct or delete your information, or ask about our Privacy Policy.
Email us →
Safety or moderation report
Report a person, post, photo or video. In-app report buttons are the fastest route; email works too.
Email us →
Club support
Running a club on PickleTrips — membership, roles, events and media.
Email us →
Technical issue
Something broken or behaving oddly. Screenshots help.
Email us →
Coach application
Questions about applying as a coach, credentials or verification.
Email us →
Venues, hosts and partners
We’re onboarding venues, property hosts and coaches personally during early access — venue-manager access is set up by our team and getaway listings are not yet self-service. Email support@pickletrips.com.au with a bit about your venue, property or club, or create a free player profile and mention it during onboarding.
Privacy requests (access, correction, deletion) are handled per our Privacy Policy. Platform rules live in the Terms of Service. Please don’t email passwords, verification codes or full identity documents — we’ll never ask for them.